Privacy statement

Privacy Statement

Privacy statement


Article 1. Definitions
The definitions included in these Privacy Statement are described below:
Client A customer or someone who receives services. Client is a
natural person in case of a consumer service. Client is a
business entity in case of business-to-business service
Service Provider Tax administration agency Belastingadviseur Eindhoven
B.V. registered in the Dutch Chamber of Commerce under
no. 80383122.
Public website Publically available website www.belastingadviseureindhoven.nl
Introduction
We are committed to safeguarding the privacy of our website visitors and service users. This
policy applies where we are acting as a data controller with respect to the personal data of
our website visitors and service users. In other words, where we determine the purposes and
means of the processing of that personal data. We use cookies on our website. Insofar as
those cookies are not strictly necessary for the provision of our website and services, we will
ask you to consent to our use of cookies when you first visit our website. In this policy, ‘we’,
‘us’ and ‘our’ refer to Belastingadviseur Eindhoven.
Protection and confidentially of your Personal Data
Belastingadviseur Eindhoven undertakes substantial efforts to protect the confidentiality of
your personal data consistent with this privacy policy. We continuously invest in security
measures to safeguard your personal data. To protect your personal data, Belastingadviseur
Eindhoven takes adequate measures in cases of loss, disclosure, misuse, unauthorized
access, alteration or destruction.
Purpose of the collection of Personal Data
The purpose of processing your Personal Data is for providing our services, ensuring the
security of and communicating with you. For clients seeking tax matters support:
• to enable Belastingadviseur Eindhoven to file relevant data for various tax purposes, such
as income tax return, vat filing, payroll taxes, allowances, motor tax and duties;
• to enable Belastingadviseur Eindhoven to inform the relevant governmental bodies for
tax or allowance purposes;
• to provide tax or allowance related information to tax authorities or other relevant
governmental bodies;
• to administer membership records;
• to contact individuals via surveys to conduct research about their opinions of current
services or of potential new services that may be offered.
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• to enable Belastingadviseur Eindhoven to inform registrar about it’s service and provide
advice;
• to maintain our own accounts and records;
• to operate the web site and deliver the services that individuals have requested;
• to inform individuals of relevant news, events, activities or services provided by
Belastingadviseur Eindhoven.
How we use your Personal Data
In this section we have set out the general categories of personal data that we may process.
In the case of personal data that we did not obtain directly from you, the source and specific
categories of that data, the purposes for which we may process personal data and the legal
bases of the processing. Please do not supply any other person’s personal data to us, unless
we prompt you to do so.
Usage Data We may process data about your use of our website and service.
These data may include your IP address, geographical location,
browser type and version, operating system, referral source,
length of visit, page views and website navigation paths, as well
as information about the timing, frequency and pattern of your
service use. The source of the usage data is Google Analytics
tracking system. This usage data may be processed for the
purpose of analyzing the use of our website and services. The
legal basis for this processing is legitimate interests, namely
monitoring and improving our website and services.
Account Data We may process your account data. The account data may
include your name and email address. The source of the account
data is you or your employer. These data may be processed for
the purpose of operating our website, providing services,
ensuring the security of our website and services, maintaining
back-ups of our databases and communicating with you. The
legal basis for this processing is our legitimate interests, namely
the proper administration of our website and business and the
performance of a contract between you and us and taking steps,
at you request, to enter into such a contract.
Profile Data We may process your information included in your personal
profile on our website. The profile data may include your name,
address, telephone number, email address, profile pictures,
gender, date of birth, relationship status, interests and hobbies,
educational details and employment details. The profile data
may be processed for the purposes of enabling and monitoring
your use of our website and services. The legal basis for this
processing is our legitimate interests, namely the proper
administration of our website and business and the performance
of a contract between you and us and taking steps, at you
request, to enter into such a contract.
Service Data We may process your personal data that are provided in the
course of the use of our services. The service data may include
name, address, telephone number, email address, profile
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pictures, gender, date of birth, relationship status, interests and
hobbies, educational details, employment details, asses
ownership, copy of identity and other data points relevant for
filing income tax, vat, payroll tax, corporate tax, allowances or
other services related to tax matters about you and/or your
partner. The source of the service data is you or your employer.
The service data may be processed for the purposes of
providing our services, ensuring the security of and
communicating with you. The legal basis for this processing is
consent.
Publication Data We may process information that you post for publication on our
website or through our services. The publication data may be
processed for the purposes of enabling such publication and
administering our website and services. The legal basis for this
processing is our legitimate interests, namely the proper
administration of our website and business.
Enquiry Data We may process information contained in any enquiry you
submit to us regarding services. The enquiry data may be
processed for the purposes of offering, marketing and selling
relevant services to you. The legal basis for this processing is
consent.
Customer Relationship
Data
The customer relationship data may include your name, your
employer, your job title or role, your contact details, and
information contained in communications between us and you
or your employer. The source of the customer relationship data
is you or your employer. The customer relationship data may be
processed for the purposes of managing our relationships with
customers, communicating with customers, keeping records of
those communications and promoting our products and services
to customers. The legal basis for this processing is our legitimate
interests, namely the proper management of our customer
relationships.
Transaction Data We may process information relating to transactions, including
purchases of services, that you enter into with us and/or through
our website. The transaction data may include your contact
details, your card details, bank account details and the
transaction details. The transaction data may be processed for
the purpose of supplying the purchased services and keeping
proper records of those transactions. The legal basis for this
processing is consent or the performance of a contract between
you and us and taking steps, at your request, to enter into such a
contract and our legitimate interests, namely the proper
administration of our website and business.
Notification Data We may process information that you provide to us for the
purpose of subscribing to our email notifications or newsletters.
The notification data may be processed for the purposes of
sending you the relevant notifications and newsletters. The legal
basis for this processing is consent.
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Correspondence Data We may process information contained in or relating to any
communication that you send to us. The correspondence data
may include the communication content and metadata
associated with the communication. Our website will generate
the metadata associated with communications made using the
website contact forms, questionnaires and other information
taking forms. The correspondence data may be processed for
the purposes of communicating with you and record keeping.
The legal basis for this processing is our legitimate interests,
namely the proper administration of our website and business
and communications with users.
Legal Data We may process any of your personal data identified in this
policy where necessary for the establishment, exercise or
defense of legal claims, whether in court proceedings or in an
administrative or out-of-court procedure. The legal basis for this
processing is our legitimate interests, namely the protection and
assertion of our legal rights, your legal rights and the legal rights
of others.
Insurance and Consultancy
Data
We may process any of your personal data identified in this
policy where necessary for the purposes of obtaining or
maintaining insurance coverage, managing risks, or obtaining
professional advice. The legal basis for this processing is our
legitimate interests, namely the proper protection of our
business against risks.
General In addition to the specific purposes for which we may process
your personal data set out in this section, we may also process
any of your personal data where such processing is necessary for
compliance with a legal obligation to which we are subject, or in
order to protect your vital interests or the vital interests of
another natural person.
Sharing your personal data with others
• We may disclose your personal data to any member of our group of companies (our
subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably
necessary for the purposes, and on the legal bases, set out in this policy.
• We may disclose your personal data to our insurers and professional advisers insofar as
reasonably necessary for the purposes of obtaining or maintaining insurance coverage,
managing risks, obtaining professional advice, or the establishment, exercise or defense
of legal claims, whether in court proceedings or in an administrative or out-of-court
procedure.
• We may disclose Service Data to our suppliers or subcontractors.
• Financial transactions relating to our website and services may be handled by our
payment services providers.
• We will share transaction data with our payment services providers only to the extent
necessary for the purposes of processing your payments, refunding such payments and
dealing with complaints and queries relating to such payments and refunds.
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• We may disclose your enquiry data to one or more of those selected third party suppliers
of services identified on our website for the purpose of providing and improving our
services and communicating with you. Your personal data will be treated as strictly
confidential, and will be shared only with relevant services. Each such third party will act
as a data controller in relation to the data that we supply to it.
• In addition to the specific disclosures of personal data set out in this section, we may
disclose your personal data where such disclosure is necessary for compliance with a
legal obligation to which we are subject, or in order to protect your vital interests or the
vital interests of another natural person. We may also disclose your personal data where
such disclosure is necessary for the establishment, exercise or defense of legal claims,
whether in court proceedings or in an administrative or out-of-court procedure.
International transfers of your personal data
In this section, we provide information about the circumstances in which your personal data
may be transferred to.
• We and our other group companies have offices and facilities solely in the Netherlands.
The European Commission has made an “adequacy decision” with respect to the data
protection laws. Transfers will be protected by appropriate safeguards, namely the use
of standard data protection clauses adopted or approved by the European Commission,
a copy of which can be obtained from European Data Protection Supervisor.
• The hosting facilities for our website are situated in The Netherlands. The European
Commission has made an “adequacy decision” with respect to the data protection laws.
Transfers will be protected by appropriate safeguards, namely the use of standard data
protection clauses adopted or approved by the European Commission, a copy of which
you can obtain from European Data Protection Supervisor.
• The supplier of data processing services are situated in the Netherlands, Germany, UK,
Ireland and Sweden. The European Commission has made an “adequacy decision” with
respect to the data protection laws of each of these countries. Transfers to each of these
countries will be protected by appropriate safeguards, namely the use of standard data
protection clauses adopted or approved by the European Commission, a copy of which
can be obtained from European Data Protection Supervisor.
• You acknowledge that personal data that you submit for publication through our website
or services may be available, via the internet, around the world. We cannot prevent the
use (or misuse) of such personal data by others.
Retaining and deleting personal data
This section sets out our data retention policies and procedure, which are designed to help
ensure that we comply with our legal obligations in relation to the retention and deletion of
personal data. Personal data that we process for any purpose or purposes shall not be kept
for longer than is necessary for that purpose or those purposes. We will retain your personal
data as follows:
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• Personal data will be retained for a minimum period of 1 year following the date of
provision, and for a maximum period of 7 years following the date of provision.
In some cases it is not possible for us to specify in advance the periods for which your
personal data will be retained. In such cases, we will determine the period of retention based
on the following criteria:
• rules and regulation of the Dutch tax law;
• time required to exercise or defense of legal claims, whether in court proceedings or in
an administrative or out-of-court procedure.
Notwithstanding the other provisions of this section, we may retain your personal data where
such retention is necessary for compliance with a legal obligation to which we are subject, or
in order to protect your vital interests or the vital interests of another natural person.
Amendments
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this
policy. We will notify you of changes to this policy by email or through the private messaging
system on our website.
Your Rights
In this section, we have summarized the rights that you have under data protection law. Some
of the rights are complex, and not all of the details have been included in our summaries.
Accordingly, you should read the relevant laws and guidance from the regulatory authorities
for a full explanation of these rights. Unless subject to an exemption under the General Data
Protection Regulation (also known as the GDPR), you have the following rights with respect
to your personal data.
The right of requesting
access to your personal
data
You have the right to confirmation as to whether or not we
process your personal data and, where we do, access to the
personal data, together with certain additional information. That
additional information includes details of the purposes of the
processing, the categories of personal data concerned and the
recipients of the personal data. Providing the rights and
freedoms of others are not affected, we will supply to you a copy
of your personal data. The first copy will be provided free of
charge, but additional copies may be subject to a reasonable
fee.
The right of requesting
rectification of your
personal data
You have the right to have any inaccurate personal data about
you rectified and, taking into account the purposes of the
processing, to have any incomplete personal data about you
completed.
The right to erasure In some circumstances you have the right to the erasure of your
personal data without undue delay. Those circumstances
include:
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• the personal data are no longer necessary in relation to the
purposes for which they were collected or otherwise
processed;
• you withdraw consent to consent-based processing;
• you object to the processing under certain rules of
applicable data protection law;
• the processing is for direct marketing purposes;
• the personal data have been unlawfully processed.
However, there are exclusions of the right to erasure. The
general exclusions include where processing is necessary:
• for exercising the right of freedom of expression and
information;
• for compliance with a legal obligation;
• for the establishment, exercise or defense of legal
claims;
• in compliance the GDPR (AVG) legislation,
Belastingadviseur Eindhoven reserves the right charge
an administrative fee or refuse an erasure request if it
carries a disproportionate expense, requires a
disproportional effort or otherwise complicated
circumstances arise from the request.
The right to restriction of
processing
In some circumstances you have the right to restrict the
processing of your personal data. Those circumstances are:
you contest the accuracy of the personal data, for a period
enabling Belastingadviseur Eindhoven to verify the accuracy of it;
processing is unlawful but you oppose erasure and request
restriction of their use instead;
we no longer need the personal data for the purposes of our
processing, but you require personal data for the establishment,
exercise or defense of legal claims;
you have objected to processing, pending the verification of that
objection.
Where processing has been restricted on this basis, we may
continue to store your personal data. However, we will only
otherwise process it:
• with your consent;
• for the establishment, exercise or defense of legal
claims;
• for the protection of the rights of another natural or legal
person;
• for reasons of important public interest.
The right to object of
processing
You have the right to object to our processing of your personal
data on grounds relating to your particular situation, but only to
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the extent that the legal basis for the processing is that the
processing is necessary for:
• the performance of a task carried out in the public
interest or in the exercise of any official authority vested
in us;
• the purposes of the legitimate interests pursued by us or
by a third party.
If you make such an objection, we will cease to process the
personal information unless we can demonstrate compelling
legitimate grounds for the processing which override your
interests, rights and freedoms, or the processing is for the
establishment, exercise or defense of legal claims.
You have the right to object to our processing of your personal
data for direct marketing purposes (including profiling for direct
marketing purposes). If you make such an objection, we will
cease to process your personal data for this purpose.
You have the right to object to our processing of your personal
data for scientific or historical research purposes or statistical
purposes on grounds relating to your particular situation, unless
the processing is necessary for the performance of a task carried
out for reasons of public interest.
The right to data portability To the extent that the legal basis for our processing of your
personal data is:
• consent;
• that the processing is necessary for the performance of a
contract to which you are party or in order to take steps
at your request prior to entering into a contract, and
such processing is carried out by automated means, you
have the right to receive your personal data from us in a
structured, commonly used and machine-readable
format. However, this right does not apply where it
would adversely affect the rights and freedoms of others.
The right to complain to a
supervisory authority
If you consider that our processing of your personal information
infringes data protection laws, you have a legal right to lodge a
complaint with a supervisory authority responsible for data
protection. You may do so in the EU member state of your
habitual residence, your place of work or the place of the alleged
infringement.
The right to withdraw
consent
To the extent that the legal basis for our processing of your
personal information is consent, you have the right to withdraw
that consent at any time. Withdrawal will not affect the lawfulness
of processing before the withdrawal.
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You may exercise any of your rights in relation to your personal
data by written notice to us.
About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web
server to a web browser and is stored by the browser. The identifier is then sent back to the
server each time the browser requests a page from the server. Cookies may be either
“persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser
and will remain valid until its set expiry date, unless deleted by the user before the expiry
date; a session cookie, on the other hand, will expire at the end of the user session, when the
web browser is closed. Cookies do not typically contain any information that personally
identifies a user, but personal information that we store about you may be linked to the
information stored in and obtained from cookies.
Cookies that we use
We use cookies for the following purposes:
• authentication – we use cookies to identify you when you visit our website and as you
navigate our website;
• status – we use cookies to help us to determine if you are logged into our website;
• personalization – we use cookies to store information about your preferences and to
personalize the website for you;
• security – we use cookies as an element of the security measures used to protect user
accounts, including preventing fraudulent use of login credentials, and to protect our
website and services generally;
• analysis – we use cookies to help us to analyze the use and performance of our website
and services;
• cookie consent – we use cookies to store your preferences in relation to the use of cookies
more generally.
Tracking Cookies
We use tracking cookies to track how you use our website. This enables us to give you
personal advice, including on our website, in our apps and by e-mail. We only set these
cookies subject to your consent. We may use cookies to modify the content of our websites,
apps and e-mails with information that suits your needs and interests. We may, for example,
check the following information:
• Which pages you view on our website.
• The information you check on our website.
• Which products you are viewing.
• Which functionalities you use.
• What device you are using to visit our website.
• The e-mails you read from us.
• The items you click on in our e-mails.
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To determine what information suits your interests, we create different groups of users which
are highly similar to each other. Business customers, for example, are interested in other
products than consumers. This enables us to determine which products suit your needs and
interests, or what questions you might like to ask us. Note: even if you don’t give us
permission to set these cookies, you may still see offers from us, but in this case these offers
will not be based on your behaviour.
Social-media cookies
Share Belastingadviseur Eindhoven content on social media – for example, Facebook,
Twitter, LinkedIn or Google+ – by clicking the social-media button on the web page are
managed by social-media cookies. If you click the button, the various social networks will
store cookies on your PC/laptop, phone or tablet. This is why we only use buttons if you give
us permission to do so.
These cookies enable these social networks to see what you are doing on the internet. The
types of cookies set by these social networks and how long cookies are stored depends on
the social network you are using. This is a process which is beyond our control.
We recommend that you read the privacy statements of Facebook, Google, LinkedIn and
Twitter:
• Facebook
• Google
• LinkedIn
• Twitter
Advertising cookies
We may use advertisements cookies to view what pages you visited on our website. We use
this information to post advertisements relevant to your interests on other websites you visit.
We work together with advertising partners such as Google and Facebook for this purpose.
Through these partners, we can also search for other target demographics to whom our
advertisements might be of interest. The advertising partners can use advertising cookies to
track what other websites you are visiting. We only set these cookies if you give us permission
to do so.
If you use our app, we will collect your device’s unique identifier (Advertising identifier on
iOS devices and the Google Ad ID on Android devices). We do so for marketing purposes
and only with your permission. You can determine how identifiers are used via your device
settings. You also have the option of configuring them. The links below provide information
on how to manage these settings on the operating systems for which our produces apps:
• Apple iOS
• Android
We measure how many people click on our advertisements and how many of them purchase
our product or apply for a job. This is how advertising cookies help us to improve our digital
marketing.
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Note: even if you don’t give us permission to set these cookies, you may still see offers from
us, but in this case these offers will not be based on your behaviour.
Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when
you visit our website. We use Google Analytics to analyze the use of our website. Google
Analytics gathers information about website use by means of cookies. The information
gathered relating to our website is used to create reports about the use of our website.
Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for
doing so vary from browser to browser, and from version to version. You can however obtain
up-to-date information about blocking and deleting cookies via these links:
• support.google.com/chrome/answer/95647?hl=en (Chrome);
• support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
(Firefox);
• www.opera.com/help/tutorials/security/cookies/ (Opera);
• support.microsoft.com/en-gb/help/17442/windows-internet-explorer-deletemanage-cookies (Internet Explorer);
• support.apple.com/kb/PH21411 (Safari);
• privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Blocking all cookies will have a negative impact upon the usability of many websites. If you
block cookies, you will not be able to use all the features on our website.
Our details
This website is owned and operated by Belastingadviseur Eindhoven B.V., registered in The
Netherlands, under registration number 80383122. Belastingadviseur Eindhoven B.V. is
registered office and principal place of business is at Stratumsedijk 6, 5611 ND Eindhoven,
Netherlands. You can contact us:
• by post, to P.O. Box 8087, 5601 KB Eindhoven, Netherlands
• using our contact form at belastingadviseur-eindhoven.nl/contact
• by telephone, on +31403035112
• by email, using info@belastingadviseur-eindhoven.nl
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